The helpdesk your Frisco team actually likes calling.
Flat-rate managed IT with named engineers, 24/7 monitoring, and a response-time SLA in writing. We handle the tickets, the patches, and the 3 a.m. alerts — you get your team back.
Service snapshot
Every piece of your stack — one monthly bill.
24/7 monitoring & alerts
Every endpoint, server, and network device watched in real time. If something breaks at 2 a.m., we're on it before you wake up.
Unlimited helpdesk
Your people call, email, or chat our Frisco team — no per-ticket fees, no "that wasn't in scope" letters.
Patching & updates
Windows, macOS, firmware, third-party apps — tested, scheduled, and rolled out without breaking Mondays.
Endpoint security baseline
MDR, disk encryption, MFA enforcement, and DNS filtering on every device we manage. Cyber insurers love us.
Onboarding & offboarding
New hire ready-to-work fast. Terminations locked down fast. Runbooks for your office manager.
Vendor wrangling
ISP down? Printer leasing company stalling? We call them so you don't have to. One throat to choke.
No surprise scopes. Ever.
You shouldn't have to decode a pricing matrix to know what's covered. Here's the plain-English list:
- Unlimited remote helpdesk
- On-site in DFW < 1 hour
- 24/7 network & server monitoring
- Patch management & updates
- MDR-grade endpoint security
- Email filtering & anti-phishing
- Microsoft 365 admin & licensing
- Backup monitoring (files & M365)
- Printer & copier support
- Asset inventory & lifecycle tracking
- Quarterly vCIO strategy review
- New-hire & termination workflows
- ISP & vendor coordination
- Documentation & runbooks
- MFA & password manager rollout
- Cyber insurance compliance assist
Per user, per month. No gotchas.
The more complex your stack, the more predictable your bill needs to be. Pick the tier that fits today — upgrade when you scale.
Essentials
Small teams, straightforward needs.
- Unlimited remote helpdesk
- 24/7 monitoring & patching
- MDR endpoint security
- M365 admin included
- Remote support
Complete
Our most common — growing DFW businesses.
- Everything in Essentials
- On-site visits in DFW included
- Phone & chat support
- Quarterly vCIO reviews
- Backup & DR included
- Named account engineer
Regulated
HIPAA, CMMC, PCI — we handle the audit prep.
- Everything in Complete
- Compliance framework mapping
- Annual risk assessments
- Written IT policy library
- Audit & insurance artifact support
- Dedicated compliance contact
How fast can you onboard a new DFW client?
Discovery call in days, free network audit the following week, and go-live typically within 3–4 weeks of signing. Emergency turnarounds (acquisition, sudden IT provider exit) we've done in under a week.
Do you work with our existing software and vendors?
Yes. We've managed stacks built on everything from pure Microsoft to wild mixes of line-of-business apps. We document what you have, map what's good, and only suggest changes where the ROI is obvious.
Is there a long-term contract?
Annual agreement is standard (it lets us staff appropriately), but we offer 2-5 Year at a small premium if you want to trial us. Either way, there's a 30-day out clause — we've never had to enforce it.
What happens after hours?
Our on-call rotation covers nights, weekends, and holidays. For Complete-tier clients, that's included. Essentials-tier gets emergency support at a flat hourly rate — clearly stated on the invoice.
Can you handle hardware procurement?
Yes — we source, configure, and ship laptops, desktops, servers, and network gear at or near our cost. You save the markup and skip the Dell sales calls.
How are you different from the MSP down the street?
Honestly? Most MSPs are fine. Three things set us apart: (1) the helpdesk actually picks up — we staff for volume, not margin; (2) we're Inc. 5000-recognized so we can't afford to cut corners; (3) every client gets a vCIO, not just the enterprise tier.
Let's see if we're a fit. 30 minutes.
Schedule a discovery call or request a free network audit. We'll be honest about whether we're the right team for your DFW business.
Free network audit includes
- On-site visit at your Frisco or DFW location
- Full inventory of hardware, users, and cloud spend
- Top 5 security risks, ranked by severity
- A written report — yours to keep, no strings